About Us

Sphirea Plus is a customer-centric organization dedicated to delivering exceptional service experiences. Based in Halifax, Canada, we pride ourselves on fostering a supportive and innovative work environment. Our mission is to provide our clients with solutions that drive satisfaction and loyalty, all while supporting the growth and success of our team members.

Job Description

As a Customer Support Assistant at Sphirea Plus, you will play a vital role in providing outstanding support to our clients. You will handle inquiries, resolve issues efficiently, and contribute to maintaining high levels of customer satisfaction. This position is ideal for someone who thrives in a fast-paced environment and is passionate about delivering quality service.

Responsibilities

• Respond promptly to customer inquiries via email and phone.
• Resolve customer issues by providing accurate information and solutions.
• Document and update customer interactions in our database.
• Collaborate with internal teams to address customer concerns effectively.
• Assist with the development of best practices for improving customer satisfaction.
• Maintain a professional and positive attitude in all customer interactions.

Required Skills

• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively.
• Proficiency in MS Office and customer support tools.
• A customer-first mindset with a dedication to delivering top-notch service.

Benefits

• Competitive salary ranging from $40,000 to $53,000 per year.
• Opportunities for professional growth and career advancement.
• Comprehensive training and support from a dedicated team.
• Collaborative and inclusive work environment.
• Paid time off and additional benefits tailored to employee well-being.