About Us

At Property Soar About US, we are dedicated to delivering exceptional real estate solutions that elevate property management to new heights. Our team is passionate about providing clients with outstanding service while fostering an environment of growth and innovation. Join us in shaping the future of property management services.

Job Description

We are seeking a Customer Support Assistant to join our dynamic team in Washington, DC. The ideal candidate will be the first point of contact for clients, ensuring a seamless and professional customer experience. This role is perfect for individuals who are detail-oriented, proactive, and eager to grow in a collaborative environment.

Responsibilities

• Respond promptly to customer inquiries via phone and email.
• Resolve customer concerns efficiently, escalating issues when necessary.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with internal departments to ensure customer satisfaction.
• Assist with administrative tasks related to client accounts.
• Provide support in scheduling and managing client meetings.
• Monitor and improve customer service processes to enhance overall experience.

Required Skills

• Strong communication and interpersonal skills.
• Excellent organizational abilities and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Problem-solving skills with a focus on customer satisfaction.
• Ability to manage multiple tasks and prioritize effectively.
• Experience in customer service or a related role is preferred.

Benefits

• Competitive salary ($58K-$63K annually).
• Opportunities for professional growth and career advancement.
• Comprehensive training and support.
• Collaborative and supportive work environment.
• Paid time off and holidays.