About Us

At Story Lane Box, we believe in crafting unforgettable customer experiences by delivering innovative solutions and top-notch services. As a growing company, we are passionate about fostering a positive and supportive workplace where employees thrive and grow.

Job Description

We are seeking a dedicated and enthusiastic Customer Support Assistant to join our team in Detroit, MI. This role involves supporting our customers by addressing inquiries, resolving issues, and ensuring their satisfaction. You will play a vital role in maintaining our reputation for exceptional service.

Responsibilities

• Respond promptly to customer inquiries via email and phone.
• Provide accurate information about our products and services.
• Resolve customer complaints and ensure timely follow-up.
• Document customer interactions and update records in our database.
• Collaborate with other departments to address customer concerns effectively.
• Identify trends in customer feedback and suggest improvements to processes.

Skills & Qualifications

• Strong communication and interpersonal skills.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Problem-solving skills with attention to detail.
• Proficiency in using computer systems and CRM software.
• A positive attitude and a customer-first mindset.
• High school diploma or equivalent (Bachelor’s degree preferred).

Benefits

• Competitive salary ($48,000 - $52,000/year).
• Opportunities for professional growth and development.
• Supportive and collaborative team environment.
• Comprehensive training to excel in your role.
• Health insurance and paid time off.