About Us

Sociaxe is a fast-growing customer support company dedicated to delivering exceptional service to our clients. We believe in empowering our employees with the tools and opportunities they need to succeed. At Sociaxe, every team member plays a vital role in creating a positive and professional work environment.

Job Description

We are seeking a Call Center Representative to join our dynamic team in Philadelphia, PA. This position is ideal for individuals passionate about helping others and ensuring customer satisfaction. You will handle inbound and outbound calls, resolve customer inquiries, and provide outstanding service in a fast-paced environment.

Responsibilities

• Manage a high volume of inbound and outbound calls in a professional and courteous manner.
• Address customer inquiries, complaints, and issues effectively and efficiently.
• Provide accurate information about products, services, and company policies.
• Maintain detailed records of customer interactions using the company’s CRM system.
• Collaborate with team members to resolve complex issues and escalate when necessary.
• Meet performance metrics, including response time and customer satisfaction ratings.

Skills & Qualifications

• Strong verbal and written communication skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Problem-solving skills with a customer-first mindset.
• Proficiency with computer systems and CRM software (training provided).
• High school diploma or equivalent; college degree preferred.

Benefits

• Competitive Salary: Earn $35,000 to $43,000 annually.
• Growth Opportunities: Clear career paths for advancement within the company.
• Paid training to ensure your success.
• Health, dental, and vision insurance.
• Generous PTO and holiday schedule.
• A supportive and inclusive work environment.