About Us:

At Sociaxe, we believe in creating meaningful connections and providing exceptional support to our customers. We are committed to delivering top-notch service and building a team of passionate professionals who share our vision of innovation and excellence. Join us and be part of a dynamic team that thrives on collaboration, growth, and success.

Job Description:

We are looking for a dedicated Customer Support Assistant to join our growing team at Sociaxe. As a Customer Support Assistant, you will be the first point of contact for our customers, ensuring they receive prompt and helpful assistance. You will be responsible for handling customer inquiries, providing solutions to problems, and maintaining high standards of service.

Responsibilities:

• Responding to customer inquiries via phone, email, or in-person.
• Providing product or service information to customers.
• Resolving customer issues and complaints efficiently.
• Documenting customer interactions and maintaining accurate records.
• Collaborating with other teams to address customer needs.
• Ensuring customer satisfaction by providing timely and professional support.
• Managing customer feedback and escalating issues when necessary.

Skills and Qualifications:

• Strong communication skills, both written and verbal.
• Excellent problem-solving abilities and attention to detail.
• Ability to multitask and handle multiple customer inquiries simultaneously.
• Previous experience in customer support or a related field is preferred, but not required.
• Friendly, professional, and customer-oriented attitude

Benefits:

• Competitive Salary: $36,000 - $41,000 per year.
• Growth Opportunities: Ample room for advancement and professional development.
• Health Benefits: Medical, dental, and vision coverage.
• Paid Time Off: Vacation and sick leave benefits.
• Work-Life Balance: Flexible scheduling options.
• Training & Support: Continuous learning and career growth within the company.