Call Center Representative

  • Full-time

Company Description

About Us

Swift 7 Consultants is a leading provider of customer-focused solutions. We specialize in creating exceptional customer experiences and delivering innovative strategies to meet the evolving needs of our clients. At Swift 7 Consultants, we value teamwork, integrity, and growth.

Job Description

Job Description

We are seeking a professional and customer-oriented Call Center Representative to join our team in Philadelphia, PA. The ideal candidate will serve as the first point of contact for customers, providing top-tier support and solutions to their inquiries. If you thrive in a dynamic environment and enjoy assisting others, this role is perfect for you.

Responsibilities

  • Answer incoming calls and respond to customer inquiries in a professional and friendly manner.
  • Provide accurate information about products and services.
  • Resolve customer complaints or escalate issues to the appropriate department.
  • Maintain records of customer interactions and transactions in the database.
  • Meet performance targets, including call resolution time and customer satisfaction.
  • Participate in training sessions to stay updated on company products and services.
  • Collaborate with team members to enhance the customer experience.

Qualifications

Skills and Qualifications

  • High school diploma or equivalent required; college degree preferred.
  • Proven experience in a call center or customer service environment is a plus.
  • Strong verbal communication and active listening skills.
  • Ability to multitask and work in a fast-paced environment.
  • Proficient in using basic computer applications and CRM software.
  • Positive attitude, problem-solving abilities, and attention to detail.

Additional Information

Benefits

  • Competitive salary ($35,000 - $43,000 per year).
  • Opportunities for career growth and professional development.
  • Comprehensive training and onboarding.
  • Supportive team culture and positive work environment.
  • Paid time off and other benefits.