About Us:
At Nexmos Design, we specialize in creating innovative and tailored design solutions that empower businesses to stand out in competitive markets. Our team is passionate about design excellence and exceptional customer service. We are committed to fostering a collaborative and supportive workplace where your ideas and contributions matter.

Job Description:
Nexmos Design is seeking a proactive and detail-oriented Customer Support Assistant to join our Orlando, FL team. In this role, you will provide outstanding support to our clients, ensuring their inquiries and concerns are addressed effectively and efficiently. As a key point of contact, you will play a vital role in maintaining client satisfaction and enhancing their overall experience with Nexmos Design.

Responsibilities:

• Respond promptly to customer inquiries via email, phone, and live chat.
• Assist customers with product or service-related questions, troubleshooting, and guidance.
• Maintain accurate and organized records of customer interactions and resolutions.
• Collaborate with internal teams to address customer needs and provide timely solutions.
• Escalate complex issues to the appropriate departments and ensure follow-through.
• Monitor and report recurring customer concerns to improve service processes.
• Deliver a high level of professionalism and positivity in all customer interactions.

Skills & Qualifications:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with basic computer applications and a willingness to learn new tools.
• Prior experience in customer support or a similar role is preferred but not required.
• A customer-focused mindset with a commitment to delivering high-quality service.

Benefits:

• Competitive salary ranging from $43,000 to $48,000 per year.
• Opportunities for career growth and professional development.
• Comprehensive training to help you excel in your role.
• Health, dental, and vision insurance options.
• Paid time off, holidays, and a supportive team environment.