About Us:
Bela Brand Bat is a customer-focused company known for delivering high-quality products and exceptional service. We are passionate about innovation, customer satisfaction, and building long-lasting relationships. Our team thrives on collaboration, creativity, and a commitment to excellence.

Job Description:
Bela Brand Bat is looking for a proactive and customer-oriented Customer Support Assistant to join our team in Columbus, OH. In this role, you will play a vital part in ensuring our customers receive the best possible support, helping to resolve their inquiries and maintain their trust in our brand.

Responsibilities:

• Respond promptly to customer inquiries via phone and email, ensuring a high level of professionalism and accuracy.
• Assist customers with product information, order status, and troubleshooting.
• Record and update customer interactions in our database with attention to detail.
• Work closely with internal teams to resolve customer issues and ensure timely responses.
• Identify trends in customer concerns and suggest improvements to processes or products.
• Provide follow-up communications to ensure customer satisfaction.

Skills & Qualifications:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Customer-focused mindset with the ability to handle inquiries professionally.
• Basic proficiency in computer applications and customer service software.
• Prior experience in customer support or related roles is preferred but not required.

Benefits:

• Competitive salary of $41,000 to $46,000 per year.
• Opportunities for professional growth and career advancement.
• Health, dental, and vision insurance options.
• Paid time off and holiday benefits.
• A supportive and inclusive team environment.