About Us:
At Captura Hall, we are committed to delivering top-notch service and innovative solutions for our clients. As a rapidly growing company based, we pride ourselves on maintaining a positive, customer-focused culture. We are now looking to expand our customer service team with passionate and dedicated individuals who are eager to make a difference and contribute to our success.

Job Description:
We are seeking a proactive and friendly Customer Service Representative to join our dynamic team at Captura Hall. The successful candidate will be responsible for managing customer inquiries, providing solutions, and ensuring a seamless customer experience. If you are a problem-solver who enjoys interacting with people and helping them resolve issues, this position is a perfect fit for you.

Responsibilities:

• Address customer inquiries and concerns via phone, email, and live chat.
• Assist customers with product-related issues, order placement, and modifications.
• Provide accurate and up-to-date information about products and services.
• Resolve customer complaints professionally and effectively, ensuring customer satisfaction.
• Maintain accurate records of all customer interactions and transactions.
• Work closely with internal teams to ensure smooth processes and issue resolution.
• Continuously contribute to improving the customer service experience.

Skills & Qualifications:

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and conflict resolution skills.
• Customer-focused with a positive, professional attitude.
• Ability to work efficiently both independently and as part of a team.
• Basic computer skills and the ability to learn new software.
• Previous customer service experience is a plus, but not required.

Benefits:

• Competitive salary ranging from $36,000 to $44,000 per year.
• Opportunities for professional growth and advancement within the company.
• Comprehensive training and development support.
• Health, dental, and vision insurance.
• Paid time off, including holidays and vacation days.
• A supportive and friendly work environment.