About Us:
Sharpcontra is a leading provider of innovative solutions in the technology industry, specializing in offering high-quality products and services to our diverse client base. We are committed to excellence, continuous improvement, and providing an exceptional customer experience. Our team thrives in a dynamic environment, where each member plays a crucial role in achieving our company's success. Join us and be a part of our growth!

Job Description:
Sharpcontra is looking for a highly organized and proactive Customer Support Assistant to join our team in Reno, NV. As a Customer Support Assistant, you will serve as the first point of contact for our customers, ensuring they receive prompt, accurate, and professional assistance. This role requires excellent communication skills and a passion for providing outstanding customer service.

Responsibilities:

• Respond to customer inquiries via phone, email, and other communication channels in a timely manner.
• Assist customers with troubleshooting and resolving technical issues related to our products or services.
• Provide detailed product information and offer solutions tailored to customer needs.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Work closely with internal teams to address customer issues and ensure satisfaction.
• Follow up with customers to ensure the resolution of their issues and maintain ongoing relationships.
• Contribute to the improvement of internal processes and customer support strategies.

Skills & Qualifications:

• Strong verbal and written communication skills.
• Problem-solving ability with a customer-first mindset.
• Attention to detail and the ability to multitask effectively.
• Proficiency with computers and the ability to learn new software quickly.
• Previous experience in a customer support or service-related role is preferred.
• Positive attitude, empathy, and a willingness to help customers.

Benefits:

• Competitive salary between $46,000 and $50,000 per year.
• Opportunities for professional growth and career advancement.
• Comprehensive training to ensure success in your role.
• Health, dental, and vision insurance plans.
• Paid time off and holidays.
• A collaborative and supportive work environment.