Call Center Representative

  • Full-time

Company Description

About Us:

Welcome to Signal Tru Brand – where passion meets purpose, and creativity reigns supreme! 

 

Job Description

The Call Center Representative will serve as the voice of Signal TruBrand, providing exceptional customer service and ensuring a positive experience for every caller. This role involves handling inbound and outbound calls, answering inquiries, resolving issues, and relaying information about our clients’ brands and services. 

Pay Range: $17.50 - $27.00 hourly

Key Responsibilities

  • Handle inbound and outbound calls from customers promptly and efficiently.
  • Provide accurate information and assistance regarding products and services.
  • Resolve customer complaints and issues professionally and empathetically.
  • Document customer interactions and maintain detailed records in the system.
  • Follow up with customers to ensure their issues are fully resolved.
  • Collaborate with team members to improve processes and customer service.

Qualifications

  • High school diploma or equivalent
  • Excellent verbal communication skills and a friendly, professional phone manner.
  • Strong listening skills and the ability to empathize with customer needs.
  • Proficiency in data entry and experience with CRM systems.
  • Ability to multitask, prioritize, and manage time effectively.

Additional Information

Benefits:

  • Competitive salary ranging from $17.50 - $27.00 hourly
  • Health, dental, and vision insurance.
  • Paid time off and holiday benefits.
  • Opportunities for career advancement and professional development.
  • Supportive and inclusive team environment.