About Us:
Sharpcontra is a forward-thinking company committed to delivering exceptional solutions for our clients across various industries. We pride ourselves on fostering a collaborative and innovative work environment where every team member contributes to meaningful projects. Join us to be part of a company that values professional growth, customer satisfaction, and a supportive workplace culture.

Job Description:
We are looking for a motivated and detail-oriented Customer Support Assistant to join our team in Detroit. In this role, you will assist our customers by addressing inquiries, solving issues, and providing excellent support to ensure a seamless customer experience. Your ability to communicate effectively and your dedication to resolving customer concerns will make you a valuable asset to our team.

Responsibilities:

• Provide prompt and professional support to customers via phone and email.
• Resolve customer issues by identifying the root cause and delivering practical solutions.
• Assist customers with account management, product information, and service updates.
• Maintain detailed and accurate records of customer interactions.
• Support the customer support team in meeting goals and performance metrics.
• Collaborate with internal teams to address and resolve customer concerns efficiently.

Skills & Qualifications:

• Strong communication skills, both verbal and written.
• Exceptional problem-solving abilities with a customer-focused mindset.
• Attention to detail and excellent organizational skills.
• Ability to manage multiple tasks and work well under pressure.
• Proficiency in basic computer software and the ability to learn new tools.
• Prior experience in a customer support or similar role is a plus but not required.

Benefits:

• Competitive salary ranging from $47,000 to $49,000 per year.
• Opportunities for career growth and professional development.
• Comprehensive training and mentorship to set you up for success.
• Health, dental, and vision insurance options.
• Paid time off and company holidays.
• A dynamic and supportive team environment.