About Us:
At Sociaxe, we are dedicated to creating meaningful connections through innovative solutions. Our mission is to empower businesses and individuals with seamless services and exceptional customer support. We pride ourselves on fostering a collaborative and growth-oriented environment for our employees, ensuring every team member feels valued and motivated.

Job Description:
Sociaxe is looking for a proactive and detail-oriented Customer Support Assistant to join our team in Phoenix, AZ. You will play a crucial role in assisting customers with their inquiries, resolving concerns, and providing a top-notch experience. This role is ideal for someone who thrives in a fast-paced environment and is committed to delivering exceptional service.

Responsibilities:

• Handle customer inquiries via phone and email in a courteous and professional manner.
• Provide accurate information about our services and resolve issues promptly.
• Update and maintain customer accounts in our database.
• Coordinate with internal teams to address and resolve escalated customer concerns.
• Assist in identifying trends in customer feedback and suggest improvements.
• Ensure all customer interactions are logged and documented appropriately.

Skills & Qualifications:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively.
• Basic proficiency in Microsoft Office Suite and CRM software.
• Previous experience in customer service or support is preferred but not required.
• A positive attitude and willingness to learn.

Benefits:

• Competitive salary ranging from $28,000 to $32,000 per year.
• Clear paths for career growth and professional development.
• Comprehensive training and ongoing support.
• Health, dental, and vision insurance options.
• Paid time off and company-recognized holidays.
• A dynamic and supportive team environment.