About Us:
At Sharpcontra, we specialize in delivering innovative solutions to our clients, focusing on quality, efficiency, and customer satisfaction. Our mission is to provide top-tier service in every aspect of our operations, empowering both our customers and our employees to succeed. As we continue to grow, we are looking for dedicated professionals who are passionate about customer support to join our dynamic team.

Job Description:
We are looking for a Customer Support Assistant to join our team in San Antonio, TX. In this role, you will be responsible for providing exceptional assistance to customers, ensuring that their inquiries are addressed quickly and efficiently. You will play a critical part in maintaining the company's reputation for outstanding service, providing timely and helpful solutions to customer problems.

Responsibilities:

• Assist customers via phone, email, and other communication channels, ensuring prompt and efficient service.
• Process orders, handle inquiries, and resolve customer complaints.
• Provide accurate product information and troubleshoot customer issues effectively.
• Maintain and update customer records in the system.
• Collaborate with other departments to ensure customer needs are met and issues are resolved quickly.
• Follow up on customer interactions to ensure satisfaction and maintain long-term relationships.
• Escalate complex issues to senior support or management as necessary.

Skills & Qualifications:

• Excellent communication skills (both written and verbal).
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Professional attitude and commitment to customer satisfaction.
• Basic computer skills and ability to use customer support software.
• Prior experience in customer service or support is preferred but not required.

Benefits:

• Competitive salary between $42,000 and $52,000 per year.
• Opportunities for career growth and advancement within the company.
• Comprehensive training and professional development programs.
• Health, dental, and vision insurance options.
• Paid time off and holidays.
• Supportive and collaborative team environment.