About Us:
At Sonar Spark, we are committed to delivering cutting-edge solutions that make a difference. As a leading provider of innovative technologies, our mission is to provide exceptional customer experiences and support that reflect the quality of our products. Join us and be part of a forward-thinking team that values growth, collaboration, and excellence.

Job Description:
Sonar Spark is seeking a proactive and detail-oriented Customer Support Assistant to join our team in Los Angeles, CA. In this role, you will be the first point of contact for our valued customers, ensuring their inquiries are addressed promptly and efficiently. You’ll play a vital role in maintaining customer satisfaction and upholding the company’s reputation for outstanding service.

Responsibilities:

• Respond to customer inquiries via phone, email, and live chat, ensuring timely and accurate resolutions.
• Assist customers with product information, troubleshooting, and order-related questions.
• Maintain detailed records of customer interactions and escalate complex issues to the appropriate teams.
• Provide feedback to internal teams to help improve products and customer experiences.
• Monitor customer satisfaction and identify opportunities for process improvements.
• Stay updated on company products and services to provide accurate and thorough assistance.

Skills & Qualifications:

• Strong communication skills (both written and verbal).
• Ability to handle customer inquiries with professionalism and patience.
• Problem-solving mindset with a focus on customer satisfaction.
• Basic computer skills and familiarity with CRM systems.
• Ability to work collaboratively in a team environment.
• Prior experience in customer support or a related field is preferred but not required.

Benefits:

• Competitive salary ranging from $44,000 to $50,000 per year.
• Opportunities for professional growth and advancement within the company.
• Comprehensive training program to set you up for success.
• Health, dental, and vision insurance plans.
• Paid time off, holidays, and a supportive work environment.