About Us

Captura Hall is a forward-thinking company committed to delivering exceptional customer support and innovative solutions. We pride ourselves on fostering a collaborative and dynamic environment where our employees can grow, learn, and thrive. Located in Philadelphia, PA, we are dedicated to providing top-notch service to our clients while maintaining a culture of inclusivity and continuous improvement.

Job Description

Captura Hall is looking for a motivated and reliable Customer Support Assistant to join our team. In this role, you will play a key part in supporting our customers by addressing inquiries, troubleshooting issues, and ensuring the highest level of satisfaction. As a Customer Support Assistant, you will have the opportunity to develop valuable skills while working in a fast-paced and team-oriented environment.

Responsibilities

• Respond to customer inquiries and resolve issues in a timely and professional manner.
• Provide information about products, services, and company policies.
• Assist customers with order management, product returns, and troubleshooting.
• Document customer interactions and maintain accurate records in our system.
• Work collaboratively with team members to ensure customer satisfaction.
• Escalate complex issues to the appropriate department as needed.
• Stay informed on product updates and service changes to provide accurate assistance.

Skills & Qualifications

• Strong communication skills (both written and verbal).
• Excellent problem-solving abilities with a customer-centric mindset.
• Detail-oriented with strong organizational skills.
• Proficient in using computer systems and customer service software.
• Ability to multitask and prioritize tasks effectively.
• Previous customer service experience is a plus, but not required.

Benefits

• Competitive salary ranging from $33,000 to $43,000 per year.
• Opportunities for career growth and advancement within the company.
• Comprehensive training and ongoing professional development.
• Health, dental, and vision insurance options.
• Paid time off, sick leave, and holidays.
• A supportive and collaborative work environment.