About Us:
Captura Hall is a leading service provider committed to delivering innovative and tailored solutions to our clients. Based in Tampa, FL, we pride ourselves on fostering a supportive and collaborative environment for both our employees and customers. At Captura Hall, we believe in empowering our team to grow, thrive, and make a difference every day.

Job Description:
We are looking for a proactive and organized Customer Support Assistant to join our team. The ideal candidate will provide excellent support to our customers, addressing their needs and ensuring a smooth and positive experience. This role is vital to maintaining our commitment to exceptional service and customer satisfaction.

Responsibilities:

• Respond to customer inquiries via phone, email, and other communication channels.
• Assist customers with orders, returns, and general account inquiries.
• Maintain detailed and accurate records of customer interactions and resolutions.
• Collaborate with internal teams to ensure prompt and effective problem resolution.
• Identify and escalate complex issues to the appropriate departments.
• Continuously learn about our services to provide accurate and updated information.

Skills & Qualifications:

• Strong interpersonal and communication skills.
• Ability to handle multiple tasks while maintaining attention to detail.
• Problem-solving mindset with a customer-first attitude.
• Basic proficiency in computer applications and CRM tools.
• Previous experience in customer service or support is a plus, but not required.
• High school diploma or equivalent; additional education is an advantage.

Benefits:

• Competitive salary ranging from $35,000 to $46,000 per year.
• Opportunities for professional growth and career advancement.
• Comprehensive training to set you up for success.
• Health, dental, and vision insurance options.
• Paid time off, holidays, and flexible working arrangements.
• A collaborative and supportive work culture.