About Us

At Nexmos Design, we are committed to delivering high-quality design solutions that transform the way our clients engage with their brands. Based in San Antonio, TX, we pride ourselves on creating unique and effective designs that bring our clients' visions to life. We value innovation, collaboration, and a customer-centric approach. Our team is passionate, dedicated, and always striving for excellence in every project we undertake.

Job Description

We are looking for a proactive and professional Customer Service Representative to join our growing team at Nexmos Design. As a customer service representative, you will be the first point of contact for our clients, ensuring they receive exceptional service and support. You will handle customer inquiries, assist with problem-solving, and ensure that every customer has a positive experience with our brand.

Responsibilities

• Manage customer inquiries via phone, email, and other communication channels.
• Provide accurate product/service information and guide customers through the ordering process.
• Resolve customer issues efficiently, ensuring a high level of satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to address customer concerns and find solutions.
• Follow up with customers to ensure satisfaction and to gather feedback.
• Assist with special projects and other customer service-related tasks as needed.

Skills & Qualifications

• Strong verbal and written communication skills.
• Ability to handle stressful situations with a calm and professional attitude.
• Excellent problem-solving skills and a keen attention to detail.
• Ability to work independently and as part of a team.
• Proficient in basic computer applications and ability to learn new software quickly.
• Previous customer service experience preferred, but not required.
• Strong organizational skills and the ability to multitask effectively.

Benefits

• Competitive salary range of $36,000 to $47,000 per year.
• Opportunities for career growth and advancement within the company.
• Comprehensive training and ongoing development.
• Health, dental, and vision insurance options.
• Paid time off and holidays.
• A supportive and collaborative work environment.