About Us:

Captura Hall is a dynamic and customer-focused company dedicated to delivering exceptional service and innovative solutions. With a commitment to excellence and a supportive team environment, we strive to exceed customer expectations while fostering professional growth and development for our employees.

Job Description:

Captura Hall is looking for a detail-oriented and friendly Customer Support Assistant to join our team in Houston, TX. In this role, you will assist our customers by providing information, resolving concerns, and ensuring they have a positive experience with our company. This is an excellent opportunity to grow in a fast-paced and supportive environment.

Responsibilities:

• Respond to customer inquiries via phone and email in a professional and timely manner.
• Address and resolve customer complaints with patience and efficiency.
• Provide product and service information to customers as needed.
• Maintain accurate records of interactions and transactions.
• Escalate complex issues to the appropriate department when necessary.
• Contribute to a collaborative team environment and share feedback to improve processes.

Skills & Qualifications:

• Strong verbal and written communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Problem-solving skills with a customer-focused mindset.
• Basic computer proficiency, including knowledge of email and CRM systems.
• Prior experience in customer support or a similar role is a plus but not required.
• Enthusiastic, adaptable, and team-oriented attitude.

Benefits:

• Competitive salary.
• Opportunities for career growth and professional development.
• Comprehensive training to ensure success in your role.
• Health, dental, and vision insurance options.
• Paid time off, including holidays.
• A supportive and collaborative work environment.