About Us:
At Sociaxe, we specialize in providing innovative solutions to help businesses thrive in an ever-changing world. Our dedication to excellence and customer satisfaction is at the heart of everything we do. We value teamwork, innovation, and a passion for creating exceptional experiences for our clients.

Job Description:
Sociaxe is looking for a reliable and customer-focused Customer Support Assistant to join our Dallas, TX team. In this role, you will be the first point of contact for our customers, ensuring their questions and concerns are resolved promptly and professionally. You’ll play a vital role in maintaining high levels of customer satisfaction and supporting our mission of delivering outstanding service.

Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely manner.
• Provide accurate information about products, services, and company policies.
• Assist customers with troubleshooting and resolving technical or service-related issues.
• Process and track customer orders, returns, and refunds.
• Escalate unresolved issues to the appropriate departments when necessary.
• Document all interactions and maintain accurate customer records.
• Continuously seek opportunities to improve customer service processes.

Skills & Qualifications:

• Strong communication and interpersonal skills.
• Ability to remain patient and empathetic in challenging situations.
• Excellent organizational and multitasking abilities.
• Problem-solving skills with attention to detail.
• Proficiency in basic computer systems and software applications.
• Prior experience in customer service or a similar role is preferred but not required.

Benefits:

• Competitive salary ranging from $44,000 to $58,000 per year.
• Opportunities for career growth and professional development.
• Comprehensive training and onboarding support.
• Health, dental, and vision insurance options.
• Paid time off, including holidays.
• Supportive and collaborative work environment.