About Us:
At Sharpcontra, we are dedicated to delivering exceptional solutions to our clients through innovation, efficiency, and top-tier customer service. We pride ourselves on fostering a collaborative and growth-focused work environment where team members are empowered to excel and succeed. Join our team in Santa Ana, CA, and become part of a company that values its employees as much as its customers.

Job Description:
Sharpcontra is seeking a detail-oriented and proactive Customer Support Assistant to join our team. In this role, you will provide essential support to customers, ensuring their inquiries, requests, and issues are addressed promptly and professionally. Your goal is to deliver an outstanding customer experience while supporting company operations.

Responsibilities:

• Assist customers with inquiries, orders, and issue resolution via phone and email.
• Maintain accurate and up-to-date records of customer interactions.
• Process customer orders, returns, and refunds efficiently.
• Collaborate with internal teams to resolve complex customer concerns.
• Follow up with customers to ensure satisfaction and address outstanding needs.
• Provide product or service information and guidance to customers as required.
• Support administrative tasks related to customer accounts and reports.

Skills & Qualifications:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic computer skills.
• Ability to prioritize and manage multiple tasks efficiently.
• Customer-focused mindset with a professional attitude.
• Previous experience in customer support or administrative roles is a plus.

Benefits:

• Competitive salary: $47,000 - $62,000 per year.
• Opportunities for career growth and professional development.
• Health, dental, and vision insurance coverage.
• Paid time off, holidays, and sick leave.
• Comprehensive training to support your success in the role.
• A positive and collaborative team environment.