About Us:
At Sociaxe, we are a dynamic company dedicated to providing exceptional service and innovative solutions to our clients. We specialize in delivering customer-focused experiences that drive satisfaction and loyalty. Our team thrives on collaboration, creativity, and a commitment to excellence. We are looking for a Customer Support Assistant to help us continue providing top-notch service while contributing to our growth and success.

Job Description:
We are seeking a highly motivated Customer Support Assistant to join our team in New York, NY. In this role, you will provide exceptional support to customers, ensuring their needs are met promptly and efficiently. You will play a key role in enhancing customer satisfaction by addressing inquiries, resolving issues, and providing valuable information.

Responsibilities:

• Assist customers via phone, email, and live chat with inquiries, concerns, and requests.
• Provide timely and accurate information regarding products and services.
• Resolve customer issues or escalate them to the appropriate department when necessary.
• Document customer interactions and maintain accurate records.
• Offer follow-up support and ensure ongoing customer satisfaction.
• Collaborate with internal teams to improve customer service processes.
• Assist with order processing and customer account management.

Skills & Qualifications:

• Strong communication skills (both written and verbal).
• Ability to manage multiple tasks in a fast-paced environment.
• Problem-solving skills and a customer-focused mindset.
• Attention to detail and organizational skills.
• Ability to work independently as well as part of a team.
• Previous experience in customer support or a similar role is a plus, but not required.

Benefits:

• Competitive salary between $43,000 and $55,000 per year.
• Opportunities for career growth and advancement within the company.
• Comprehensive training and support to ensure your success.
• Health, dental, and vision insurance options.
• Paid time off and holiday benefits.
• Positive, team-oriented work environment.