About Us:
At Nexmos Design, we are committed to delivering innovative design solutions that exceed our clients' expectations. Our team thrives on creativity, collaboration, and delivering exceptional results. We value our employees as the cornerstone of our success, offering a dynamic and supportive environment where professional growth is encouraged.

Job Description:
Nexmos Design is looking for a detail-oriented and customer-focused Customer Service Representative to join our team in Kansas City, MO. In this role, you will be the first point of contact for our clients, ensuring a seamless experience through effective communication and problem-solving.

Responsibilities:

• Respond to customer inquiries via phone and email in a timely, professional manner.
• Address customer concerns, troubleshoot issues, and provide appropriate solutions.
• Manage client accounts, including order processing, updates, and follow-ups.
• Collaborate with internal teams to ensure customer needs are met efficiently.
• Document customer interactions accurately in the system.
• Maintain a positive and professional attitude while working in a fast-paced environment.

Skills & Qualifications:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities with attention to detail.
• Ability to multitask, prioritize, and manage time effectively.
• Basic proficiency in computer systems and office software.
• Previous customer service experience preferred but not required.
• A customer-first mindset and a positive attitude.

Benefits:

• Competitive salary: $35,000 - $43,000 per year.
• Growth opportunities within a dynamic and expanding company.
• Paid training and support to help you excel in your role.
• Health, dental, and vision insurance options.
• Paid time off, holidays, and a healthy work-life balance.
• Supportive and collaborative team environment.