About Us:
Sociaxe is a forward-thinking company dedicated to delivering outstanding customer experiences and innovative solutions. We pride ourselves on fostering a collaborative and inclusive workplace where employees can thrive and make a meaningful impact. At Sociaxe, we believe in empowering our team members and offering opportunities for growth and development.

Job Description:
We are looking for an enthusiastic and customer-focused Customer Service Representative to join our team in Phoenix, AZ. In this role, you will be the first point of contact for our customers, addressing inquiries, resolving issues, and ensuring an exceptional experience. If you’re passionate about helping people and thrive in a fast-paced environment, this opportunity is perfect for you.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone and email.
• Address customer concerns and provide effective solutions in a timely manner.
• Process orders, returns, and exchanges while maintaining accurate records.
• Collaborate with internal teams to ensure customer satisfaction.
• Maintain a strong understanding of our products and services to assist customers effectively.
• Proactively identify ways to enhance the customer experience.

Skills & Qualifications:

• Strong communication skills, both verbal and written.
• Excellent problem-solving abilities and a customer-first mindset.
• Ability to multitask and manage time effectively in a dynamic environment.
• Proficiency with basic computer applications; experience with CRM systems is a plus.
• High school diploma or equivalent; additional education or certifications are a bonus.
• Previous experience in a customer service role is preferred but not required.

Benefits:

• Competitive salary ranging from $34,000 to $43,000 per year.
• Opportunities for professional growth and career advancement.
• Comprehensive training to set you up for success.
• Health, dental, and vision insurance options.
• Paid time off and company holidays.
• A positive and inclusive work environment where your contributions are valued.