At Reboot Staff, we’re all about igniting fresh ideas and revamping the way brands communicate with the world! Whether it’s crafting captivating marketing campaigns or driving public relations strategies that shine, we bring energy, passion, and a whole lot of fun to everything we do.

Company: Reboot Staffing
Location: Raleigh, NC, USA
Salary: $35,000–$45,000 annually (commensurate with experience)
Benefits: Comprehensive benefits package including health insurance, retirement plans, paid time off, and professional development opportunities.

About the Role

Reboot Staff is looking for a motivated and personable Entry-Level Customer Service Assistant to provide outstanding support to our clients and internal teams. This role is an excellent opportunity to begin a career in customer service within a dynamic and fast-paced environment.

Key Responsibilities

• Client Interaction: Serve as the first point of contact for client inquiries via phone, email, and in-person interactions, ensuring a professional and welcoming experience.
• Problem Resolution: Address and resolve client concerns promptly, escalating issues to the appropriate department when necessary.
• Data Management: Maintain accurate records of client interactions and updates in the company’s database.
• Support Services: Assist senior team members in coordinating client requests and service updates.
• Feedback Collection: Gather and document client feedback to improve service delivery.

Qualifications

• High school diploma or equivalent; some college coursework is a plus.
• Strong communication and interpersonal skills.
• Proficiency in basic office software (e.g., Microsoft Office Suite).
• Ability to multitask and maintain attention to detail in a busy environment.
• A customer-focused mindset with a proactive approach to problem-solving.

Benefits:

• Comprehensive health benefits package
• Paid vacation and holidays
• Opportunities for career growth and advancement
• Employee assistance program (EAP)
• Positive and supportive team environment