About Us:
At Sphirea Plus, we are dedicated to providing top-notch customer service and innovative solutions to our clients. We believe in fostering a positive and collaborative work environment where every team member plays a key role in delivering exceptional customer experiences. As we continue to grow, we are looking for a dynamic and motivated Customer Service Assistant to join our team in Jersey City, NJ

Job Description:
The Customer Service Assistant will be the first point of contact for our customers, ensuring their inquiries and concerns are handled with the utmost professionalism and care. You will assist in maintaining strong relationships with clients, addressing their needs, and providing support for a variety of services.

Responsibilities:

• Respond to customer inquiries via phone, email, and in-person
• Resolve customer issues and complaints in a timely and effective manner
• Provide information on products and services
• Assist with order processing and tracking
• Maintain accurate records of customer interactions
• Collaborate with other departments to resolve customer-related issues
• Ensure all customer service standards are met to achieve customer satisfaction

Skills:

• Strong communication skills (written and verbal)
• Excellent problem-solving abilities
• Ability to multitask and manage time effectively
• Detail-oriented with strong organizational skills
• Team player with a customer-focused mindset
• Prior experience in customer service is a plus

Benefits:

• Competitive salary with performance-based incentives
• Opportunities for professional growth and career advancement
• Comprehensive health benefits package
• Paid time off and holidays
• Supportive and dynamic work environment
• Training and development programs