About Us

Sonar Spark is a leader in delivering cutting-edge solutions that connect businesses and their customers seamlessly. We pride ourselves on providing exceptional service and fostering a collaborative and innovative work environment.

Job Description

We are seeking a Customer Service Representative to join our dynamic team in New York, NY. In this role, you will be the first point of contact for our clients, ensuring their inquiries and concerns are handled efficiently and professionally.

Responsibilities

• Respond to customer inquiries via phone and email promptly and courteously.
• Resolve issues by providing accurate information and solutions.
• Maintain detailed records of customer interactions in our CRM system.
• Collaborate with internal teams to ensure a smooth customer experience.
• Proactively identify customer needs and recommend services or solutions.

Qualifications

• High school diploma or equivalent (Bachelor's degree preferred).
• Previous experience in customer service or a related role.
• Strong verbal and written communication skills.
• Problem-solving abilities with a focus on customer satisfaction.
• Proficiency in using CRM software and basic computer applications.

Benefits

• Competitive salary ranging from $36,000 to $47,000 per year.
• Opportunities for professional growth and development.
• Comprehensive health, dental, and vision insurance.
• Paid time off, including holidays and vacation days.
• Supportive and collaborative work environment.