About Us:

At Sociaxe, we are a dynamic and forward-thinking company committed to providing exceptional customer experiences. We strive to foster a collaborative and innovative work environment, where employees are encouraged to grow and contribute to the success of the company. Join our team and be part of a company that values quality, integrity, and customer satisfaction.

Job Description:

We are looking for a dedicated and passionate Customer Service Assistant to join our team in Philadelphia. The ideal candidate will be responsible for assisting our customers, addressing inquiries, and resolving issues promptly. This is a fantastic opportunity for someone who is eager to contribute to a thriving company and provide top-notch service.

Responsibilities:

• Handle customer inquiries via phone, email, and in-person interactions.
• Resolve customer issues and concerns in a timely and professional manner.
• Provide product/service information to customers, ensuring clear communication.
• Assist with processing orders, returns, and exchanges.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Collaborate with other team members and departments to enhance customer satisfaction.
• Ensure compliance with company policies and procedures.
• Contribute to continuous improvement initiatives within the customer service department.

Skills:

• Strong verbal and written communication skills
• Excellent problem-solving abilities
• Customer-oriented with a friendly and professional demeanor
• Ability to multitask and stay organized in a fast-paced environment
• Proficiency in Microsoft Office Suite and customer service software
• Detail-oriented and capable of handling sensitive customer information

Benefits:

• Competitive salary ($54,000 - $65,000 per year)
• Health, dental, and vision insurance
• Paid time off (PTO) and holidays
• 401(k) with company match
• Career development opportunities
• Friendly and supportive work environment