About Us

At Sonar Spark, we are dedicated to providing innovative solutions that enhance the customer experience. Our mission is to bridge the gap between technology and human connection, ensuring our clients receive the best service possible. Join our vibrant and dynamic team where your skills and contributions will truly make an impact.

Job Description

We are seeking a Customer Service Representative to join our team in Dallas, TX. As the first point of contact for our valued customers, you will play a critical role in ensuring satisfaction by addressing inquiries, resolving concerns, and providing top-notch support.

Responsibilities

• Respond promptly to customer inquiries via phone and email.
• Resolve customer issues by providing accurate and timely solutions.
• Document and update customer interactions in our CRM system.
• Collaborate with internal teams to ensure customer needs are met.
• Stay informed about our products and services to deliver accurate information.
• Maintain a positive and professional demeanor while managing customer concerns.

Skills & Qualifications

• Strong communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively.
• Problem-solving mindset with attention to detail.
• Proficiency in using computers and CRM software.
• Previous customer service experience is a plus, but not required.

Benefits

• Competitive salary ($34,000 - $44,000 annually).
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) retirement plan with company match.
• Opportunities for growth and career advancement.
• Positive and supportive work environment.