About Us

At Story Lane Box, we are committed to delivering exceptional experiences and top-quality service to our clients. We specialize in providing tailored solutions for a wide range of industries, ensuring that each customer receives personalized care. Our team is dedicated to innovation, collaboration, and excellence in everything we do.

Job Description

We are looking for a reliable and enthusiastic Customer Service Assistant to join our team at Story Lane Box. As a Customer Service Assistant, you will play a key role in ensuring that our clients receive the highest level of service. You will be the first point of contact for customer inquiries, assisting with problem resolution, and providing detailed information about our products and services.

Responsibilities

• Handle incoming customer inquiries via phone and email, providing timely and accurate information.
• Assist with processing orders, tracking deliveries, and addressing customer concerns.
• Manage and update customer databases with accurate information.
• Collaborate with other departments to resolve complex customer issues.
• Provide feedback on customer trends and insights to improve service quality.
• Maintain a positive, friendly, and professional demeanor at all times.
• Assist in the development and implementation of customer service policies and procedures.

Skills Required

• Strong communication skills (both written and verbal).
• Excellent problem-solving abilities.
• Ability to handle multiple tasks and prioritize effectively.
• Proficient with Microsoft Office Suite and CRM software.
• Strong attention to detail and organizational skills.
• A customer-centric attitude with a focus on delivering top-notch service.

Benefits

• Competitive salary ($44,000 - $50,000 per year).
• Health, dental, and vision insurance.
• Paid time off and holiday leave.
• Retirement savings plan with company match.
• Professional development opportunities.
• Friendly and supportive work environment.