About Us

At Property Soar, we are dedicated to providing exceptional property management services that prioritize client satisfaction and operational excellence. With a team of passionate professionals, we focus on streamlining the property experience for our clients while fostering an environment of trust, efficiency, and growth. Join us in our mission to elevate the property management industry in Austin and beyond!

Job Description

We are seeking a Customer Service Specialist to be the first point of contact for our clients, ensuring their inquiries are handled promptly and professionally. This role is ideal for a problem-solver who thrives in a fast-paced environment and has a knack for delivering outstanding customer experiences.

Responsibilities

• Respond to client inquiries via phone, email, and in person in a timely and professional manner.
• Resolve client concerns by coordinating with internal teams and providing clear communication.
• Maintain accurate records of interactions and client data using our CRM system.
• Assist clients with questions about property listings, policies, and services.
• Support the team by identifying opportunities for process improvements and implementing solutions.

Required Skills and Qualifications

• Proven experience in customer service or a related field (minimum 1 year).
• Strong verbal and written communication skills.
• Ability to manage multiple tasks while maintaining attention to detail.
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
• A proactive attitude and strong problem-solving skills.

Benefits

• Competitive salary: $38,000 - $45,000 annually.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and career growth.
• A supportive and inclusive workplace culture.