About Us:
Sharpcontra is a customer-centric company dedicated to providing innovative solutions and exceptional service in the tech industry. Our mission is to enhance customer experiences through quality products and responsive support. We pride ourselves on fostering a collaborative environment where our employees can thrive and make a meaningful impact.

Job Description:
We are looking for a dedicated and enthusiastic Customer Service Representative to join our team in Austin. In this role, you will be the first point of contact for our customers, providing assistance and resolving issues to ensure a positive experience. The ideal candidate will have strong communication skills and a passion for helping others.

Responsibilities:

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and issues efficiently and professionally.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to address customer needs and concerns.
• Identify opportunities for process improvements and customer satisfaction enhancement.
• Participate in training sessions to improve product knowledge and service skills.

Skills Required:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle difficult situations with professionalism and empathy.
• Proficiency in customer service software and Microsoft Office Suite.
• Strong organizational and multitasking skills.
• Previous experience in customer service or a related field is preferred.

Benefits:

• Competitive salary ranging from $35,000 to $44,000.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and career advancement.
• A supportive and friendly work environment.

If you’re passionate about delivering excellent customer service and want to be part of a dynamic team, apply today to join Sharpcontra as a Customer Service Representative!