About Sociaxe:
Sociaxe is a dynamic and growing company focused on providing top-notch social media management tools for businesses worldwide. We pride ourselves on delivering excellent customer service and cutting-edge solutions to our clients. Join us and be part of a team that values creativity, collaboration, and innovation.

Job Description:
We are looking for a dedicated Customer Service Representative to join our team in Philadelphia. In this role, you will serve as the first point of contact for our clients, providing assistance, troubleshooting issues, and ensuring a seamless experience with our services. If you have strong communication skills and enjoy solving problems, we encourage you to apply!

Responsibilities:

• Provide exceptional customer support via phone, email, and chat
• Troubleshoot and resolve product-related inquiries
• Assist customers with account setup and usage
• Maintain accurate records of customer interactions in our CRM system
• Escalate complex issues to the technical team when necessary
• Collaborate with the sales and tech teams to improve customer satisfaction
• Follow up with clients to ensure their issues are fully resolved

Qualifications:

• High school diploma or equivalent (Bachelor’s degree preferred)
• Previous experience in customer service or a related field
• Excellent communication and problem-solving skills
• Strong computer skills and familiarity with CRM software
• Ability to work in a fast-paced environment and multitask
• Attention to detail and a positive attitude

Benefits:

• Competitive salary ($35,000 - $47,000)
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development and growth opportunities
• A supportive and friendly work environment