Alpha Mead Group is a Total Real Estate Solutions Company established to provide robust business support services to local and international Real Estate investors or owners with interests in Facilities Management, Real Estate Development and Advisory, Security Systems and Technologies, Training, Healthcare Management and Real Estate Financing Services.

Role Profile

As an enthusiastic and result-driven HR Operations Officer with strong capabilities in learning and execution, performance management, talent management, employee relations, payroll administration, conflict resolution, and change management. The ideal candidate should have a proven track record of supporting HR functions within a fast-paced environment ensuring efficient HR processes and effective employee support.

Responsibilities

(A) Learning & Development:

• Facilitate the onboarding process and continuous training programs.
• Identify training needs and support the execution of development programs to enhance employee skills and engagement

(B) Performance Management:

• Ensure confirmation appraisals are duly conducted for employees due for confirmation
• Work with the Human Resource Business Partner to coordinate annual and mid-year performance review cycles.
• Provide support in setting objectives and tracking performance across departments.
• Assist in implementing performance improvement plans as needed.

(C) Talent Management:

• Support talent acquisition efforts, including onboarding, orientation, and retention strategies.
• Help maintain a pipeline of qualified candidates and assist in internal mobility and succession planning.

(D) Employee Relations:

• Act as a point of contact for employee inquiries, ensuring a positive work environment.
• Address employee grievances and complaints, promoting open communication and resolution.
• Conduct exit interviews and analyze trends for improvements.

(E) Payroll Management:

• Assist with payroll processing, ensuring accurate and timely compensation.
• Maintain payroll records and resolve payroll discrepancies as needed.
• Support compliance with relevant payroll regulations and internal policies.

(F) Conflict Management:

• Identify and address conflicts in the workplace, applying appropriate conflict resolution techniques.
• Mediate disputes and foster constructive communication among employees and teams.

(E) Change Management:

• Support the development and implementation of change management strategies.
• Communicate change initiatives clearly to employees, mitigating resistance and promoting positive adaptation.

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 2+ years of experience in HR operations within the real estate or FMCG industry.
• Proficiency in HRIS and payroll software systems is an added advantage
• Strong knowledge of HR processes, labor laws, and industry regulations.
• Excellent interpersonal and communication skills.
• Intermediate knowledge of Microsoft applications most especially Microsoft Excel
• Strong organizational skills with attention to detail.
• Ability to handle sensitive information with confidentiality.
• Problem-solving skills and adaptability in fast-paced work environments.

• Organizing and coordinating skills.
• Ability to foster a cooperative work environment.
• Research, analytical, and critical thinking skills.