Customer Care Specialist - Italian & Spanish speaker

  • Full-time

Company Description

Are you a fan of languages? Do you love learning as well as travelling and getting to know more cultures? If you also are excelling at selling, then keep on reading!!

Alpadia Language Schools by Kaplan International is a Swiss company with an international vision, devoted to excellence in teaching languages to enrich students' futures. Inspired by our multifaceted and multilingual country, we create an unparalleled student experience encouraging language development through immersion.

Present in Switzerland, France, Germany and England, we create a vibrant environment to foster connections, enhance experience and inspire imagination. Renamed in 2014, Alpadia benefits from the heritage of ESL Language Schools’ two decades of experience in language education. Alpadia Language Schools offers all year round courses for adults and summer camp junior programs in Switzerland, France, Germany and England. Each year, our schools welcome more than 6,000 students from all over the world.

Alpadia Language Schools is now part of Kaplan International Languages, one of the world's most dynamic and innovative private education companies in the world!

Inspire your future. Become a Kapladian!

Job Description

We currently have an exciting opportunity for a Customer Care Specialist to join our B2C Customer Care Team based in Barcelona, Spain as our team is growing!

Reporting to the B2C Customer Care Manager, you will operate the day-to-day admissions operations and service functions for Alpadia Adult and Junior programs. You will be working with direct clients in close cooperation with Student Support Officers and Camp Managers based in each school.

Your main tasks will be:

  • Admissions for direct clients
  • Entering student information onto booking system
  • Confirm bookings within our 24 working hours max policy (48h during high season) - creating invoices, booking confirmation and visa letter when necessary
  • Supporting our customers about any enquiry they could have before their arrival at school
  • Obtaining all necessary student pre-arrival information such as parental consent forms, travel details, copy of insurance etc.
  • Install and consolidate high level of trust between you and the customer
  • Send invoices and follow up on payments
  • Manage complaints
  • Check availability for summer camps and adult schools if necessary
  • Collaborate with other Sales and Customer Care staff


Desired Skills, Experience & Requirements

  • Experience in Customer Service and/or Admissions in travel & tourism or language education industry 
  • Professional knowledge of Microsoft Office
  • Italian and Spanish level required (C1/C2) with very high English. Other languages a plus
  • Outstanding organisational skills
  • Ability to prioritize effectively and to work to tight deadlines
  • Ability to handle customer complaints and issues in a diplomatic and sensitive manner
  • Experience of dealing with high volume, complex communications
  • Excellent written & verbal communication
  • Sales & Service oriented

Personal Characteristics

  • Passion for customer care
  • Demonstrate attention to detail
  • Ability to articulate goals and assign timelines
  • Cultural sensibility
  • Positive thinker & flexibility
  • Ability to remain calm under pressure

Additional Information

What we offer you

  • Highly varied tasks and a chance to develop a wide range of skills in an international company
  • Unlimited tea & coffee
  • Free breakfast on Mondays, Free Fruits on Thursdays!
  • A youthful, stimulating and dynamic work environment
  • Join our mighty and international skilled team in our very central office 
  • Autonomy at work and regular contact with teams in Switzerland, Germany, Spain, France and England

    Contract: Permanent contract

    Activity rate : 100%

    Place of work: Barcelona, Spain

    Start date: ASAP

    You want this job? Apply in English (CV+ cover letter) here.

    PLEASE NOTE: Only applications fulfilling all criteria will be considered and only applications accepted for an interview will receive a reply.

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