Alpadia Language Schools is a Swiss company with an international vision, devoted to excellence in teaching languages to enrich students' futures. Inspired by our multifaceted and multilingual country, we create an unparalleled student experience encouraging language development through immersion.

Present in Switzerland, France, Germany and England, we create a vibrant environment to foster connections, enhance experience and inspire imagination. Renamed in 2014, Alpadia benefits from the heritage of ESL Language Schools’ two decades of experience in language education. Alpadia Language Schools offers all year round courses for adults and summer camp junior programs in Switzerland, France, Germany and England. Each year, our schools welcome more than 6,000 students from all over the world.

Inspire your future. Become an Alpadian!

We currently have an exciting opportunity for an International Admissions Assistant Manager to join our Admissions team based in Barcelona, Spain.

Working in collaboration with the International Admissions Manager, you will assist in overseeing and ensuring the effective operation of the International Admission Centre (IAC) for both study abroad agencies and direct clients, in close partnership with internal departments including Student Support, Academic, Sales, Finance and Operations 

Your main tasks will be:

Assisting Management of the International Admissions Centre

• Analysing operational efficiency and identifying areas for improvement
• Assisting the International Admissions Manager in preparing and delivering regular team training and meetings
• Overseeing team workload and effectively distributing tasks accordingly
• Handling B2C and B2B customer issues and complaints referred by Admissions Officers and approving the resolutions, in consultation with the International Admissions Manager 

• Checking availability and confirming bookings, working closely with Student Support services in each school
• Supporting our customers about any enquiry they may have before their arrival at school
• Maintaining up-to-date knowledge about our schools and destination

Desired Skills, Experience & Requirements

• NIE
• Based in Barcelona
• Previous experience wihtin an Admissions department in the international education industry
• Professional knowledge of Microsoft Office
• Fluent in English plus another language at advanced level

Personal Characteristics

• Outstanding organisational skills
• Demonstrate attention to detail
• Excellent written & verbal communication
• Ability to work within a highly complex procedural framework
• Cultural sensibility
• Passion for Customer Service
• Open & Positive thinker 
• Ability to prioritise effectively and to work to tight deadlines
• Ability to remain calm under pressure
• Experience of dealing with high volume, complex communications
• Ability to handle customer complaints and issues in a diplomatic and sensitive manner

What we offer you

• Highly varied tasks and a chance to develop a wide range of skills in an international company

• Creative and rewarding work

• A youthful, stimulating and dynamic work environment

• Autonomy at work and regular contact with teams in Switzerland, Germany, France and England

Contract: Indeterminate contract

Activity rate : 100%

Place of work: Barcelona, Spain

Start date: 09 September 2019

You want this job? Apply in English (résumé and cover letter) here.

PLEASE NOTE: Only applications fulfilling all criteria will be considered and only applications accepted for an interview will receive a reply.