Veterinary Receptionist

  • Full-time

Company Description

Established in 1974, Shenandoah Veterinary Hospital has been happily serving the needs of our community's pets for over 35 years. Our practice was founded by Dr. K.W. Gilpin and currently led by Dr. Darin Gilpin, Dr. Brian Gilpin, and Dr. Tori Shamblin Lefevers. Our team of veterinary professionals has grown over the years and currently includes seven veterinarians, seven registered veterinary technicians and many other experienced teammates to provide the best quality care for our patients. Each staff member contributes knowledge and experience in a variety of companion animal topics. We have team members who are experienced supporting all aspects of patient care from highly technical surgical procedures to training and behavioral problems in pets of all ages. We offer preventative care, diagnostic, soft-tissue surgeries, laser therapy, dentistry, in house pharmacy, and more!  


Shenandoah Veterinary Hospital is a family run business with long-term ties and dedication to the community. It is our personal commitment to provide outstanding veterinary care for all pets and neighbor clients here in Berkeley, Jefferson and Morgan counties and surrounding areas. Our pets are an important part of our lives here at Shenandoah Veterinary Hospital, and we know that the people in our community feel the same and deserve nothing but the best. 


Martinsburg, West Virginia, it is located in the lower Shenandoah Valley at the tip of the Eastern Panhandle region of West Virginia. There is no shortage of things to do or places to explore in or around Berkley County. Whatever you want to get into or away from, this area is here for you! Our diverse parks, shops, trails, museums, outdoor landscape, distilleries, and restaurants are ready to match your mood and great for individuals or families. We’re known for being the worlds #1 county for geocaching as well, which provides hours of outdoor fun for all ages! Being just over an hour west of Washington DC, where rivers meet mountains and history happens. Come visit us – we’re confident that you’ll want to stay once you do!

To learn more about us, click here!

Job Description

Job duties include, but are not limited to:

Maintain the visual appeal or the hospital reception area, greet and welcome clients and patients, answer questions and triage client concerns, answer calls or emails and direct to the appropriate party for resolution, schedule appointments to maximize efficiency and daily flow, check in and check out clients and process payments. Our receptionists offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes.

Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases.

Whether you’re looking to just be a master of your role or trying to grow into that next career move, you’ll have opportunities through a variety of virtual and hands on, interactive training and continuing development.


We’re looking for:

  • · Experienced Receptionist with a minimum of 1-year veterinary experience preferred
  • · Compassionate, Calm, Team Player, Multi-Tasker and Strong Communicator
  • · Highly organized and possess computer skills
  • · Self-starter with the desire to continue to advance your knowledge and skillset.

+ Ability to sit or stand and work at a computer for long periods of time.
+ Ability to be confident around animals (i.e., dogs, cats, birds, reptiles, etc. Candidate to confirm species treated with practice leadership for additional clarity.)
+ Client needs and work volume may occasionally require more than 40 hours per week to complete essential duties of this job. This position may require special working hours, including working weekends, evenings and/or holidays.
+ Must have mental capacity and processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
+ The noise level in the work environment is moderately high. Ear plugs will be available upon request. 
+ Job requires sufficient ambulatory skills in order to perform required duties while working.
+ Ability to sit, stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
+ Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate other equipment as required.
+ Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
+ Hospital teammates are routinely exposed to a variety of animals that may bite, kick or scratch, and on occasion, may be exposed to anesthesia, radiation, biological or zoonotic hazards and/or medication/controlled substances.

Additional Information

We offer our staff:

  • Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA) 
  • Employee Assistance Program 
  • Paid Vacation and Sick Time for ALL Employees 
  • Paid Bereavement Program 
  • Paid Parental Leave Program  
  • Competitive Compensation  
  • Continuing Education Allowance (applies to licensed/registered/certified roles)
  • Tuition Assistance Program 
  • Access to a CVA/CVT/CVPM Partnership through Penn Foster 
  • Career Development Opportunities 
  • Referral Bonus Program for most positions! 
  • Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc) 
  • *Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.


Company Policy & Federal & State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin