Senior IT Service Manager - Finance & HR Tech

  • Kraków, Poznań, Warszawa, Katowice, Wrocław, Łódź, Lublin,Gdańsk, Poland
  • Full-time

Company Description

In Business Services & Automation we focus on the automation of processes used by Allegro staff (e.g. we develop chatbots, mailbots and robotization) and make sure they are satisfied with the IT service and tools available. We implement the latest tried and tested technologies to support back office processes (e.g. Salesforce, SAP, Genesys, Smartrecruiters, Slack, Zoom, UIPath, Asana, etc.).

Our department has more than 100 experts and engineers on its payroll across 6 teams: IT Support, Digital Workplace, CX Tech, Commerce Tech, HR Tech and Finance Tech.

As a Senior IT Service Manager you will:

  • Be responsible for the implementation and co-creation of the development strategy for IT solutions/services/products in the back office area - HR, Finance, Controlling, Purchasing 

  • Execute and supervise projects and improvements of back office processes supported by technological solutions in group

  • Take care of development, maintenance, and ensuring appropriate SLA for subordinate IT services for internal customers (5 000+ users)

  • Manage leaders of IT services and cooperate with a team of business application specialists and administrators

  • Have a high level of autonomy in organizing the work of the team

  • Develop competencies of leaders and team members

  • Take full responsibility for the development of your area and products

  • Manage relationships with internal international stakeholders, e.g. managers of individual Process Units: HR, Finance, Controlling, Purchasing

  • Manage priorities in relation to strategic initiatives - ensure delivery of measurable value in subordinate services and products

  • Manage expenses and plan budgets

  • Manage IT contracts and vendor relations (in subordinate area)

  • Prepare reports / materials for the management board, board of directors and senior managers about results, proposed actions, solutions and their roadmaps

We are looking for managers who:

  • Have managed, created or implemented IT solutions in the areas of HR, Finance, Controlling or other Enterprise IT tools (e.g. SAP, Microsoft DAX, Workday, Success Factors); both cloud and on-premise

  • Have created and executed a vision and strategy for the development of IT products in the above-mentioned areas in an international environment

  • Have experience in managing a team of leaders, IT professionals and developers (25+ people) and project management

  • Have practice in supporting key back office processes through the use of technology solutions.

  • They are familiar with the Hire to Retire, Procure to Pay or Record to Report processes. 

  • They have experience in leading teams working with agile methodologies (especially Scrum) as well as in project management. (especially Scrum) as well as waterfall methodologies

  • Know and understand good IT service management practices (e.g. ITIL, COBIT)

  • Are familiar with license management, service cost management and service contract negotiations

  • Have managed technical implementations, including integrations with third party systems (e.g. DAX, SAP, AD, microservices and others)

  • Are able to work closely with the business, reconcile technical and business issues, present technical work in the context of IT risks, propose solutions that meet business needs, ensure tangible benefits in product development

  • Are experienced experts in software development and system architecture. They are able to look for effective solutions to user requirements

  • Have highly developed strategic planning and priority management skills

  • Excellent communication skills

  • Ability to develop management communication

  • Are goal-oriented and able to build, lead and develop a team of dedicated professionals They are able and willing to develop their team members and take on the role of mentor, sharing their knowledge and experience with others

  • Fluent in English at work (C1/C2).

Why should you work with us?

  • IT Business Services is a team of nearly 100 specialists, cooperating on a daily basis with people from all levels of the organization

  • We execute 200 challenging IT projects supporting Allegro's business every year

  • We support the IT infrastructure of Allegro and Ceneo offices in Poznan, Warsaw, Torun, Krakow, Wroclaw. In total, we support nearly 2 thousand employees 

  • As part of IT support services we handle 5 thousand support requests per month 

  • We provide users with over 100 services based on market-leading technologies, including Google Suite (Gmail, Drive, Hangouts, Google+, Vault), Microsoft, Salesforce, Genesys, Medallia, Oracle Fusion, HRMS, SmartRecruiters, SAP (Fiori), Cisco, WMVare, Atlasian ecosystem, Zoom video webconferences 

  • We develop one of the largest fleets of Apple devices in Poland 

  • We manage an independent Data Center. We keep in operation hundreds of servers, network devices and other hardware, ensuring continuous monitoring of the equipment

  • We provide technical infrastructure for Allegro Retail warehouses shipping thousands of packages per month

  • Annually, over 100 Allegro engineers - as participants and speakers - go to conferences in Poland and abroad (Europe and USA). We actively use the training budget. If you want to develop - we will always help you with it.

  • We prefer light and tailored management methods. We are constantly accompanied by change. We perceive it as an opportunity and a driving force for our development.

  • Infrastructure as a Code or continuous improvement is a reality at Allegro, not a buzzword.


From our side we offer:

  • Startup work culture and stability of a mature organization

  • Modern office (hybrid work) and work tools

  • Informal working atmosphere in a professional team

  • Rich benefits package in a cafeteria system - you decide what benefits you get

  • English classes designed for IT

  • International projects


Send us your CV and join Allegro!



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