Automation Specialist / CX Analyst

  • Poznań, Warszawa, Poland
  • Pełny etat

Opis stanowiska

In CX technology we focus on the automation of processes used by Allegro staff (e.g. we develop chatbots, mailbots and machine learning) and make sure they are satisfied with the IT service and tools available. You might hear about our solutions Chatbot Allina and Mailbot Allbert in many conferences and speeches. 

Why should you work with us?

  • You will join CX Tech team and get involved in the implementation of projects in the area of Customer Service, in particular, related to chatbots and automation using Machine Learning technology

  • You will take responsibility for collecting, describing, documenting, analyzing and agreeing on business requirements for implemented solutions in the above mentioned area

  • Model the business processes and prepare technical specifications

  • Analyze the broader context of implemented solutions (legal or IT security dependencies)

  • Cooperate with other internal teams - from Customer Service to Business IT

  • You will be involved in the implementation of new tools for business users and support them in working with new solutions

  • You will take responsibility for the development and analysis of implemented solutions

  • You will prepare recommendations for solutions based on the analysis of available data taking into account the objectives of the organization

  • You will prepare documentation at each stage of work

  • In our work we combine passion for technology with direct involvement in building a product

  • We work on products that significantly simplify purchases for our clients and the work of our colleagues

  • You will not get bored with us - we implement the most modern and innovative solutions (e.g. chatbots 3.0)

  • We are constantly accompanied by change. We perceive it as an opportunity and the driving force of our development

  • Our employees regularly travel to conferences in Poland and abroad (Europe and USA), each team has a budget for training and books, if you want to develop, we will always help you

  • You will get from us a laptop with i7, 32GB RAM, SSD - MacBook Pro 16'' or 13'' or an analogous Dell with Windows (if you do not like Macs), two external monitors, all the gadgets you need

From our side we offer:

Check it out for yourself, in addition to, among others: 

  • Modern office and work tools 

  • Work in hybrid mode

  • Informal working atmosphere in a professional team

  • Rich package of non-wage benefits in the cafeteria system - you decide what you benefit from

  • English classes paid by us

  • Training budget and internal MindUp platform

The offer is directed to individuals who:

  • Have an experience as a Business /Systems Analyst or Chatbot Designer  

  • Have experience in collecting user requirements and creating functional and system specifications

  • Have a working knowledge of application development and implementation, requirements documentation and business process modeling

  • Are problem solvers who are capable of critical thinking and taking proactive actions

  • Are able to skillfully manage stakeholders' expectations

  • Are comfortable establishing relations and cooperating with people representing both business and IT areas

  • Communicate well in Polish and English (min. B2) 

Nice to have:

  • Have worked on a project involving chatbots

  • Already had the opportunity to design dialogues and conversational interfaces

  • Have knowledge about  UML and  BPMN

  • Have knowledge of NLU/NLP technologies (e.g. Google Dialogflow, IBM Watson, MS Bot Framework)

 

 

Polityka prywatności