Product Retention Senior Specialist - Allegro Smart!

  • Warszawa, Poland
  • Full-time

Company Description

Allegro Smart! is one of the largest loyalty programs in Polish e-commerce. It is also one of the most exciting projects in the history of Allegro.

We are looking for a person who will join Allegro Smart! Team and will contribute to this strategic loyalty program to make it better for Allegro customers.

Job Description

Key responsibilities include:

  • Understanding primary drivers of churn and turning those insights into actionable tactics
  • Preparing loyalty and retention plans around key stages in the life cycle of Allegro Smart customers
  • Creating ideas that drive retention of Allegro Smart
  • Preparing plans for resolving customer concerns by utilizing effective listening and critical thinking skills to quickly pull ideas for saving the customer
  • Leading of the renewal process in collaboration with other teams in Allegro
  • Giving ideas to transforming the save sequencing process/platform to maximize Smart renewals
  • Developing forecasts and business cases to develop retention programs and offers
  • Planning reactive and proactive marketing base campaigns in cooperation with marketing teams
  • Working with the analytics team to determine program effectiveness and make recommendations for improvement  

Qualifications we are looking for:

  • Bachelor’s degree, in marketing, finance, or in a related field
  • At least 5 year of relevant work experience (preferably in telecom, banking, finance, insurance services) 
  • Experience in loyalty marketing ideation and execution
  • Experience in cross-functional environment (cooperation with Technology/Marketing/Commerce/Corporate Development)
  • Strong understanding of marketing analytics and measurement
  • Very good communication and collaboration skills
  • Strong customer focused and consumer driven approach
  • Versatile and flexible attitude in managing time and the ability work in quickly evolving environment
  • Fluency in Polish and English    

What we offer:

  • Opportunity to join a highly qualified group of experts from various areas (logistics, strategy, consulting) who are willing to share their experience
  • Contribution to Allegro Smart! - one of the largest loyalty programs in Poland 
  • Work in a cross-functional team, cooperation with senior managers
  • Dynamic working culture and stability of a mature organization
  • Modern office and tools
  • A wide selection of benefits provided in addition to remuneration
  • Exceptional learning opportunities and access to a wide selection of training programs and global conferences

Apply and join Allegro!

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