Allegis Global Solutions is founded on a culture that is passionate about transforming the way the world acquires talent by delivering client-focused solutions that make a difference for businesses worldwide. From refining how you manage your contingent workforce to strengthening your employer brand to recruit top talent, our integrated talent solutions drive the business results you need. 

As an industry leader, we draw upon decades of experience to design innovative tools, products and processes. We develop competitive practices that position organizations for growth and we deliver the insight needed to succeed in today’s global marketplace.

The Director of Operations is responsible for the day to day operations and management of MSP services. This includes managing client relationships and MSP resources; ensuring teams are achieving results, distributing resource responsibilities for appropriate requisition coverage, and serving as the escalation point for daily operations. The Director of Operations has the primary goal of ensuring ongoing success of the MSP programs.

Responsibilities

• Build and maintain relationships with client stakeholders,
• Provide day-to-day management of all resources,
• Determine performance goals and Expected Business Results for MSP resources,
• Accountable for weekly/monthly/quarterly/yearly delivery,
• Responsible for frequent monitoring and reporting on SLAs and KPIs,
• Create appropriate material for Quarterly and Yearly Business Reviews with client,
• Will participate in program implementation which includes program staffing, operational process engineering, and resource training,
• Oversee diversity hiring initiatives for clients,
• Ensure client specific compliance and process adherence is met by team,
• Provide oversight of recruitment tool investment and allocation including job boards, licenses, association participating, and networking activities,
• Hire, allocate and oversee the day-to-day workload of resources,
• Responsible for ongoing staffing requirements and training of new resources,
• Manage risk for all operational activity,
• Analyze business information and market to identify issues or trends,
• Develop and implement solutions to overcome operational related delivery issues,
• Serve as point of escalation for day to day operational delivery issues,
• Coordinate leadership and client involvement for problem resolution and/or critical decision making.

• Experience managing large team that include recruitment delivery goals,
• MSP, staffing, or related experience,
• Recruitment management experience,
• Strong understanding of OFCCP requirements,
• Strong understanding of operational processes, compliance, and metrics,
• Implementation and program launch experience preferred,

As a workplace, we focus on relationships – with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.

See what it’s like to work at AGS by searching #LifeAtAGS on any social network.