Virtual Customer Service Professional

  • Beech Daly, Inkster, MI
  • Full-time

Company Description

All-4-HR & Business Solutions, LLC is a Virtual Human Resource Management/Consultant Company that has been in existence since 2011.  Our passion is building small-midsize enterprises (SMEs) through administering effective human resource management strategies. We a great virtual team and great culture that reflects professionalism, excellent business practices, and unique service.

Job Description

STOP!!  ONLY APPLICANTS SERIOUS ABOUT WORKING NEED APPLY!  IF YOU ARE NOT SERIOUS ABOUT WORKING FROM HOME, PLEASE KEEP MOVING! THANKS

Let us tell you a little more...

Working at home can be extremely comfortable, convenient and conducive to your lifestyle while allowing you to save money on gas, lunch, and work clothing. But unfortunately, most Work-at-Home Opportunities that sound too good to be true usually are. It's time you got to know * QSP* >. QSPis a newly purchased customer service that is a part of the leading provider of extended service plans, buyer protection programs and product support for retailers, financial service companies and wireless carriers. Together with our sister company we provide more than 70 million consumers worldwide with best-in-class service and protection.

We are proud to offer home-based jobs that are substantially above the norm. With QSP, you will NOT be an employee (an independent contractor), work a set week-to-week schedule, earn an hourly pay rate, receive and rely upon easily accessible support whenever you need it.

What the job involves: Answering customer questions and resolving issues relating to claims, warranties and product service, which may include troubleshooting consumer electronics and appliance failures.

 

Qualifications

Personal qualifications:

o At least 1 year of customer service, retail or call center experience

o Excellent customer service and communication skills

o HS Diploma/GED

o PC literacy (Windows, web navigation) and 30 WPM typing skills

Commitment: Full-time and part-time openings are available and exact schedules will be discussed with each candidate, but evenings and weekends will be required. You must be able to work at your computer throughout your entire shift (minus short breaks and a lunch period) while maintaining a quiet environment. We ask that you show a good faith as we are allowing you to work telecommute, we ask that you invest in your new career by:

· Paying for you background check (Very Affordable)

(if this is a hardship this will be considered on an individual bases)

Required equipment: You are responsible for purchasing and maintaining the required equipment listed below, which needs to be up and running by the first day of training. Phone: A corded phone connected directly to your hard-wired analog phone line (cordless phones and cell phones are not acceptable) or digital phone service from one of the following providers: AT&T Uverse, Verizon FIOS, Comcast Digital Voice, Charter Telephone, Bresnan Digital Voice, Suddenlink Cox, Time Warner, RoadRunner, Windstream, NewWave Digital Phone.

PC:

PC & Internet Requirement

Available Disk Space

20GB or greater free disk space

CPU Speed

Dual-core 1.0 Ghz or better, 3+ core will pass

Hard Drive Capacity

64GB or greater hard drive

Internet Download Speed

3 Mbps or faster

Internet Upload Speed

1.0 Mbps or faster

Network Latency Max

Less than 150 MS

OS

Windows 7, Windows 8/8.1, Windows 10

RAM

2 GB

Headset: A corded headset with noise-canceling microphone and mute feature, hands-free design (one ear or two ear designs are acceptable).

QSP is an Equal Opportunity Employer M/F/D/V.

Job Type: Contract

Required education:

· High school or equivalent

Required experience:

· Call Center: 1 year

· Customer Service: 1 year

Additional Information

STOP!!  ONLY APPLICANTS SERIOUS ABOUT WORKING NEED APPLY!  IF YOU ARE NOT SERIOUS ABOUT WORKING FROM HOME, PLEASE KEEP MOVING! THANKS

All your information will be kept confidential according to EEO guidelines.