Alegis/ MedData is among the nation’s leading providers of medical billing services. For over 3​5 years, MedData has solidified its leadership position within the billing sector by expanding upon and redefining the typical revenue cycle management processes of coding, billing, and collections. 

MedData serves ​5,000 physicians across a growing network of 1,000+ facilities throughout the U.S., having built a national presence by becoming experts at the state level. To date, we have handled billing for more than ​200 million patients. 

The IT business applications manager is responsible for managing the operational support, maintenance, and development activities for healthcare business applications. The position combines managerial responsibilities with in-depth hands-on technical expertise. The manager is responsible for appropriate staffing, staff management, performance management, and continuous service improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provide oversight and management to the IT Application team to deliver IT services

2. Assesses user needs to provide support and proactive service, including analysis of opportunities in order to take advantage of available tools 

3. Acts as a focal point for communicating related system problems within the department and collaborates with other teams and vendors on changes, fixes, and updates 

4. Manages the release process for applications which includes effective department wide and end user communication 

5. Manages testing scripts and identifies opportunities for improvement 

6. Negotiates resolution of conflicting requirements across the agencies and/or departments 

7. Sets and measures performance objectives and provides regular one-on-one feedback to all members of the team

8. Hires and evaluates the performance of direct reports, and provides ongoing coaching and staff development.  

9. Addresses individual staff performance problems as needed 

10. Manages delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for assigned applications 

11. Develops relevant metrics, measures and publishes the performance of the services provided and enables continuous improvement activities in collaboration with peer groups 

12. Works closely with all other IT management personnel in identifying, evaluating, selecting, and implementing specific information technologies that support the business plans and IT strategies 

13. Ensure department adheres to policies and procedures that are compliant with industry and regulatory policies 

14. Assists with the preparation of budget for IT systems and services related interfaces and applications

15. Keeps abreast of new developments and forecasts future trends in the area of application integration in the healthcare industry

16. Maintains a strong understanding of technology and its application to achieve business objectives

17. Prepares analysis and or proposals for other enterprise departments when necessary

18. Serves as an internal consultant to other IT management staff and operations community as needed 

19. Develop and maintain an effective on-call rotation for 24/7 support 

20. Provides ongoing troubleshooting, support, and maintenance of applications, including 24/7 on call coverage as required

EDUCATION REQUIREMENTS

A Bachelor's degree in computer science, management information systems, or related field, or equivalent combination of education and work experience is required.

PHYSICAL DEMANDS  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand and walk and must occasionally lift and/or move up to 25 pounds.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. 

The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change. 

MedData is an Equal Opportunity Employer

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Strong knowledge of business application development in C#.net with SQL Server, testing, preferably in the healthcare field. 

• Experience in a variety of data integration technologies – ETL, flat files, XML, SOAP, etc.

• Knowledge and understanding of goals and the interdependencies of functional departments and groups (in healthcare industry) and the ability to lead large-scale complex IT projects in addressing overall business needs 

• Knowledge and ability to direct a staff in integrating information technology services with the work requirements and deliverables of the unit 

• Knowledge of informational technology disciplines; e.g., software applications and interfaces, production operations, quality assurance and systems management, etc. 

• Knowledge of project management process and systems, ITIL/ITSM

• Excellent written, oral, instructional, presentation, and interpersonal skills focused on motivation and positive attitude

• Highly self-motivated, directed, and change oriented

• Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness, and manage/resolve disputes appropriately 

• Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate 

• Knowledge of new technologies (in specific field) and maintain and stay abreast of updates and changes 

• Eight or more years of professional experience with preferably four years in the healthcare industry 

• Three years of experience in planning and managing IT programs including budgeting, resource management, and delivery development 

• Previous managerial experience in a healthcare provider organization is a plus

All your information will be kept confidential according to EEO guidelines.  

This is a Salary, Exempt position. We offer an exceptional benefits package which includes Medical, Dental, Vision, Life Insurance, Short and Long Term disability as well as a 401K plan. 

MedData  provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

Pay is commensurate with experience + Benefits, Sick & Vacation time, and paid holidays