Akraya, Inc has consistently ranked among the Best Places to Work by Staffing Industry Analysts and the San Francisco Business Journal. A multiple award-winning, provider of Staffing and Consulting services, we focus on IT, Engineering, Creative and Marketing talent. Akraya has extensive experience supporting Fortune 500 and hot emerging start-ups. Founded in 2001, Akraya is a certified woman and minority-owned, Bay Area Green Business.

For over a decade, Akraya has become a preferred vendor of service and talent for across the US and worldwide. 

Client IT Organization uses various Monitoring solutions including HPE BSM, HPE UCMDB, Service Now, CA Spectrum, SCOM, Nagios platform to provide monitoring & management services. Enterprise Service Management team is responsible for implementing, configuring, managing these applications. To fulfill growing demand of these tools, we are looking for experienced professionals in the Business Service Management arena. 

Duties and Responsibilities 

• Enable monitoring solution for infrastructure and application for overall operation management stack – tools involved are HPE BSM, HPE OMW, HPE SiteScope, HPE BPM, HPE UCMDB, ServiceNow, MIR3, Mission Mode, etc. 

• Install, Configure and Customize monitoring application as per overall service management reference architecture 

• Integration of monitoring application to other application based on reference architecture 

• Understand business and IT monitoring requirements, prototyping and implement monitoring solutions 

• High Availability and scalability of deployed monitoring application 

• Work with various internal customers to identify their monitoring requirements and design solutions to meet those requirements. 

• Production Support of Monitoring solution components and related Infrastructure 

• Train internal IT teams on usage of Monitoring Solutions.

• Hands-on experience and deep expertise in deployment of IT Service Management solution including HPE BSM, HPE SiteScope 11.x, SCOM, Nagios, HPE UCMDB & HPE BPM (and SaaS) 

• Must have minimum 5 years 

o experience in HPE's Business Service Manager (BSM/Client) & Knowledge of RTSM 

o experience in HPE SiteScope deployment, administration & integration 

o experience in HPE SiteScope API, template, automation 

o Python/Jython (Specific to Topology Policies) 

• HPE BSM – upgrade, data collector integration/configuration (COTS and home grown), HTTPS/certificates, LDAP integration, HPE OMi configuration (ETIs, HIs, KPIs), RTSM configuration (Modeling, Queries, Views, Perspectives), integration with uCMDB, ServiceNow, and other reporting tools 

• Strong troubleshooting skills 

• Engineering graduate with software development and configuration experience of 6 to 8 years of experience at expert level 

• Strong team player with excellent communication skills 

• Ability to multi-task and deliver multiple complex projects 

• Drive the project activities with minimal supervision.

Education and Certification: 

• BS or equivalent with 8+ years of industry experience 

• ITIL v3 Foundation certification preferred