Akraya, Inc has consistently ranked among the Best Places to Work by Staffing Industry Analysts and the San Francisco Business Journal. A multiple award-winning, provider of Staffing and Consulting services, we focus on IT, Engineering, Creative and Marketing talent. Akraya has extensive experience supporting Fortune 500 and hot emerging start-ups. Founded in 2001, Akraya is a certified woman and minority-owned, Bay Area Green Business.

For over a decade, Akraya has become a preferred vendor of service and talent for across the US and worldwide. 

• Epic-Beaker certified - 2014 or later
• Experience with new Beaker implementations
• Every other week onsite (2/week remote, 2/week onsite)
• Travel to hospital sites will be required

Experience with Beaker/Epic lab billing:
• Contract Installs new applications, upgrades existing applications and provides go-live and rollout support.
• Support users on new applications, modules and functionality. Evaluates operational workflows and create system specifications from user requirements.
• Install new applications, new components, and upgrade existing applications. Configure application settings. Provide go-live and rollout support.
• Support users on new applications, modules, and functionality. Provide application troubleshooting support for the application(s).
• Resolve the issue, forward it to the correct group for remediation, or elevate it to the vendor if required.
• Assist with determining how a new system, upgrade, or new component can best meet the needs of the users.
• Analyze business/clinical needs and requirements. Evaluate the operational workflow that is applied to the system.
• Create system specifications from user requirements. Create test plans and test new systems, version upgrades, and any system modification.
• Document all outcomes of testing. Design database queries and create reports utilizing a report-writing tool. Monitor application issues and evaluate issues as they arise.
• Write and maintain accurate and current documentation regarding application(s) supported by the team.
• Participate in the maintenance of training materials and disseminate materials to users.
• Provide timely, effective, and professional customer support on a 24x7 rotating basis.
• Work with the help desk and support personnel on escalated issues to identify problems and resolve them.
• Triage network, hardware, or workstation issues as required.
• Analyze necessary application modifications and work with the appropriate Medical Center IT associate or the vendor to coordinate the modification.
• Act as a liaison to the vendor for Medical Center IT or the client.
• Contact vendor to report escalations and obtain assistance with solving issues.
• Assist with the coordination of vendor activities including hardware or software installation.
• Medical Center IT is a professional services organization with a matrix reporting structure.
• Associate’s roles may differ depending on the project, however, their position and title remains the same.

Qualifications: Application implementation, troubleshooting, and support; Application testing; Related clinical or business experience; Bachelor’s degree or equivalent

All your information will be kept confidential according to EEO guidelines.