Technical Support Engineer F/H

  • Nantes, France
  • Employees can work remotely
  • Full-time

Company Description

[TL;DR] if you nurtured a kind relationship with any strong back-end language for the last few years (we won't lie, PHP is our go-to language), and if you're not scared of getting your hands dirty, well then, it's a no-brainer, join us!

👩‍💻🧑‍💻 Description

We are looking for a Technical Support Engineer to help promote Akeneo connectivity to our developer community. The community is composed of developers, technological, and solution partners. At Akeneo, we value a lot:

Teamwork | We believe a workplace should be a place where we can learn from one another,

Product Oriented | For us, our product must be about solving problems,

Mentoring | Continuously improve yourself, grow with others, and emulate your team,

Trustworthy | Your team is accountable for finding creative solutions

Engineering | We do serious business without taking ourselves too seriously.

Job Description

🧠 What will you do?

As a Technical Support Engineer at Akeneo, you will:

  • Join our developer-oriented squad to make it grow from the foundations,
  • Build and animate a strong developer community around the Akeneo ecosystem,
  • Find and promote community ambassadors,
  • Prepare pieces of training, articles, and cookbooks to help the developer community,
  • Organize and animate regular community events,
  • Communicate new API features to the developer community,
  • Use (and abuse!) our API and get feedback from the developer community to raise missing features.


🏅 The skills we require

Solid experience in the following technical fields is welcome, we have high expectations on these topics. We are interested in your profile for this position if:

  • you have excellent communication skills,
  • you speak/write perfectly in English,
  • you are open-minded and love interacting with developers,
  • you have experience in programming and understand technical architecture & APIs,
  • you are not afraid of working on a new activity and like improvement iterations.

Additional Information

🎁 Company benefits

  • Good work-life balance: flexible hours, remote working policy, and package for the home office (chairs, desk, screen, keyboard, ...)
  • 1-month parental leave for the second parent
  • Quarterly team events, and yearly offsite
  • Great mansion located in downtown Nantes where you will find Marie&Therese our chickens and our beautiful bees
  • Once a year you get to spend two weeks in one of our offices worldwide (Boston, Dusseldorf, Sydney, etc)

💪 Want to know more?

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