Sales Account Manager

  • Boston, MA, USA
  • Full-time

Company Description

Akeneo helps more than 80,000 worldwide merchants manage their product information.

Our intuitive platform is made to simplify product information processes and is designed for companies looking for efficient answers to their multichannel needs. Our tool helps merchants to centralize, translate and control the quality of the product information, leading to higher transformation rates, better SEO, shorter time-to-market and lower return rates. 

Akeneo software brings efficiency to marketing teams struggling with tools such as excel. We made our software user-friendly, so it’s intuitive and easy to use! Fossil, Forever 21, Staples, and many other companies chose Akeneo to improve their product enrichment processes.

Job Description

Get in on the ground floor at one of Boston's top startups and help us solve key, strategic challenges for major retailers, great consumer brands, and huge players in B2B distribution and manufacturing - unlocking growth through the power of their product data. Akeneo is the only Enterprise Open Source Product Information Management (PIM) solution. We’re experiencing awesome year over year growth coming from great clients like Staples, Camping World, Taylor Made, BRP, Sunbelt Rentals, and more.

If you’d like to join in on our mission to make every shopping experience through every sales channel as perfect as possible, while taking on massive ownership over your work and helping scale Akeneo to be a pillar in the Boston tech community - we’d love to speak with you!

The Sales Account Manager works with existing Akeneo customers to help them grow through the purchase of additional Akeneo products and solutions. You will be responsible for learning and understanding how Akeneo products are used and valued by our customers and making compelling recommendations for expanded investments. Your portfolio will be diverse and include some of the most recognizable brands, including Fossil, John Deere, Canon, BRP, Mars Foods and more. The Sales Account Manager must be able to establish and maintain strong relationships throughout the sales cycle. Must have a strong teamwork mentality, working directly with the VP of Sales, the Customer Success Team, and Sales Account Executives at Akeneo. 

Responsibilities:

  • Proactive “Farmer” sales approach, focusing on the expansion and renewal of existing accounts for the Sales Organization.
  • Understand your customers’ business and objectives through partnership with the Customer Success organization and through on-site and remote client interactions
  • Manage the end to end sales process through engagement of appropriate resources such as Sales Engineers, Customer Success, Professional Services, Executives, Partners etc.
  • Meet and exceed quarterly and annual revenue/quota targets for existing accounts
  • Develop a comprehensive account management strategy and your Go-To-Market plan that ensures consistent achievement of objectives over the short- and long-term 
  • Build lasting, meaningful relationships with members of management, the sales team, customers, partners and the Akeneo community necessary to manage accounts and close deals
  • Communicate accurate and realistic forecast information to the management team
  • Communicate customer reactions and needs back to product team in a productive manner
  • Continuously improve the account management playbook for future reps
  • Take an active role in solving problems, working collaboratively with members of other departments.

Qualifications

  • 5+ years of customer facing, quota carrying sales, account, or relationship management roles
  • Ability to understand complex requirements and craft custom solutions
  • Experience with MEDDIC preferred
  • Experienced in managing complex SaaS sales practices and solution-based selling to CXO, senior management and director-level individuals
  • Open mindset, humble, and collaborative
  • Strong analytical and business deal-making capability, ability to ferret out opportunities, create positive relationships, find the hidden issues during due diligence, and bring the transaction to closure successfully
  • Proven ability to hit ARR targets 
  • Excellent communication and presentation skills
  • Extensive negotiation and contract development experience
  • Comfortable operating in a fast-paced, dynamic startup environment

Additional Information

  • 5 weeks of vacation and you’re expected to take it
  • Extensive Health, Dental, Vision benefits along with 401k with company match
  • Regular team outings and activities
  • Flexible working hours and location - office, hybrid, remote all considered
  • Trips to France
  • Beer on tap
  • Ample opportunities to learn and take on new responsibilities in a fast-paced, growth-mode startup

 

All your information will be kept confidential according to EEO guidelines.

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