Director of Revenue Operations

  • Boston, MA, USA
  • Full-time

Company Description

Akeneo helps more than 80000 worldwide merchants manage their product information.
Our intuitive platform is made to simplify product information processes and is designed for companies looking for efficient answers to their multichannel needs. 

Our tool helps merchants to centralise, translate and control the quality of the product information, leading to higher transformation rates, better SEO, shorter time-to-market and lower return rates. 

Akeneo software brings efficiency to marketing teams struggling with tools such as excel. We made our software user-friendly so it’s intuitive and easy to use! Made.com, Kurt Geiger, Samsung and many other companies chose Akeneo to improve their product enrichment processes.

Job Description

Your role: As the Director of Revenue Operations, you will be tasked with bringing a data-driven framework to help guide the direction of our organization in every facet of the design and execution of our go-to-market strategies. 

Reporting to the CRO, you will lead and grow a RevOps team and support them in designing the strategy, choosing the technology, building and maintaining the infrastructure, and overseeing the analytics and optimization of our go-to-market organization, which includes approximately 120 professionals in Sales, Customer Success, and Marketing. 

You will not only ensure we have the best tools and processes in place to maximize efficiency through a strong operating rhythm but also work collaboratively across virtually every function to create alignment and identify the biggest opportunity for revenue-generating optimizations. 

As the “go-to” for sales, customer success, and marketing you will be a core part of the Go-To-Market Leadership team, tasked with bringing a data-driven framework to help guide the direction of our organization.

Key responsibilities include:

  • Lead a team responsible for sales, marketing, and customer success planning, execution, forecasting, reporting, pipeline management, compensation, and  strategic analysis with expectations of high levels of quality, accuracy, and process consistency

  • Own all systems and tools related to our sales, CS, and marketing processes with SFDC as our central hub. You will be responsible for the evaluation, improvement, and implementation of all tools and software.

  • Create and maintain reliable forecasting processes and assure adherence to those processes from Sales Leadership

  • Drive annual planning process for Sales, Marketing and Customer Success including budget goals, headcount models, territory planning, quota, and compensation design and management in close partnership with Finance and other leaders

  • Manage the overall Field Budget with Finance, own budgetary control & performance, support/develop and drive continuous process improvement

  • Ensure the integrity of data and data flows in Salesforce, and other sales and marketing support tools and how they interact with our other systems 

  • Own the sales lead handoff process and actively manage the intersection of marketing, sales and customer success 

  • Support leadership in the understanding of pipeline, forecasts, retention, and other KPIs  while bringing best in class sales/CS strategy & planning techniques to support leadership in maximizing sales and revenue retention

  • Deliver and execute on strategic projects and serve as the primary conduit for cross-functional work.

Qualifications

  • 10+ years of work experience in revenue operations, sales operations or strategic sales roles in a high growth SaaS environment 

  • 4+ years of experience leading an ops team and recognized leadership skills to build and develop a high performance team

  • Proven proficiency in identifying, diagnosing, and resolving problems while prioritizing critical issues and mapping long-term departmental needs.

  • Excellent analytical skills to compile large amounts of data into an understandable format for decision-making. Ability to simplify

  • Effective interpersonal and communication skills, collaboration, and cross-functional team leadership

  • Demonstrated fluency with SaaS reporting and KPIs and end-to-end revenue management best practices in SaaS operating model. Fluency with a BI tool (Tableau or other) is a plus

  • Extensive experience (5+ years) working with Salesforce and associated sales and marketing tools. While we have an experienced team you should have a strong understanding of all SFDC admin capabilities including validation rules, process builders, object design and layout, and native reporting capabilities

  • Strong working proficiency with marketing automation systems strongly preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Privacy Policy