MSRcosmos is an IT Services subsidiary of the MSRcosmos Group,
A U.S.-based multinational conglomerate. MSRcosmos Group focused on diverse ventures ranging from IT services to real estate and education. Together, both companies believe that business success and serving humanity are symbiotic and strive to excel at both.

Role: SAP MM L1 Support

Location: Arkansas City, KS (Winfield KS) – Onsite

Type: Contract

1) Incident Solving

Resolve known errors by means of SAP Notes, Knowledge Base articles, info docs derived from solved customer incidents, documentation, WIKI, or verifying customized entries or hardware parameters

Perform root cause analysis and provide solutions

Achieve a good level of customer satisfaction

Attend e Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching

Share and document knowledge through creation of WIKI entries and Knowledge Base articles

2) Additional Tasks

Participate in weekend support/ 24x7 support activities

Report errors to development organizations

Participate in Knowledge Management (WIKI content, Knowledge Base Articles)

3) Support Without Incidents

Participate in projects aimed at achieving the organizational vision.

Carry out new tasks as requested e.g. participate in Real time support (chat) in cooperation with an experienced support engineer.

Behaviors: Ownership

• Take ownership of the decisions you make.
• Be accountable for the actions you take.

Responsibility

Take responsibility for the end results or outcomes.

EDUCATION

University degree or College diploma program in Computer Science, Business and Technology, or related areas.

Equivalent professional experience will be considered.

SKILLS AND COMPETENCIES Required:

• Excellent diagnostic and technical analysis skills
• Ability to assess, plan and troubleshoot while collecting information about the customer issue.
• Solid understanding of Internet technologies
• Familiarity with general business terms and processes
• Excellent English communication skills (written and oral)  

All your information will be kept confidential according to EEO guidelines.