CS Quality Assurance Staff

  • Jakarta, Indonesia
  • Employees can work remotely
  • Full-time

Company Description

Ajaib is a financial technology company that provides a modern digital experience for beginners and seasoned investors alike. Our mission is to enable our customers to achieve financial freedom. Financial systems are the backbone of any country's economy and wealth so we bear heavy responsibility for our customers. Our software engineers work on a variety of projects ranging from bleeding-edge innovations in financial systems to exciting consumer products. We never stop learning and we always seek ways to improve. If you want to apply your knowledge and skills to impact millions of lives, join our team.

Job Description

  • Maintain and improve the service quality standards & managing quality initiatives as part of continuous improvement.
  • Analyze and investigate errors or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements
  • Responsible for assessing, evaluating, and calibrating the service quality process.
  • Work with internal and external teams to ensure quality standards.
  • Ensure coaching and refreshment process working properly.

Qualifications

  • Minimum bachelor degree from any major discipline.
  • Minimum 1 years of working experience in the contact centre industry as a Quality Assurance
  • Familiar with the basic knowledge and process of Investment platform
  • Have sufficient knowledge on total quality management and CRM tools is a plus
  • Strong critical thinking, analytical skills, and problem solving capabilities.
  • Excellent interpersonal, verbal, and written communication skills
  • Great in collaboration, coordination, and monitoring.
  • Attention to details.